Invalid Image Problem

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II P540 Dual-Core Processor, AMD64 Family 16 Model 6 Stepping 3
Processor Count: 2
RAM: 3834 Mb
Graphics Card: AMD M880G with ATI Mobility Radeon HD 4250, 320 Mb
Hard Drives: C: Total - 457480 MB, Free - 390593 MB; D: Total - 19154 MB, Free - 2778 MB; F: Total - 99 MB, Free - 88 MB;
Motherboard: Hewlett-Packard, 143F
Antivirus: Norton 360, Updated and Enabled

When I download a document scanned from my printer (HP Photosmart 7510) and try to transfer it to a
report I am making, I receive only a large black square with white letters "Invalid Image".